Effective People Management (2 days)

British Council Malaysia

The Professional Development Unit (PDU) in Kuala Lumpur and Penang is committed to providing organisations with customised learning programmes to improve personal performance and communication skills. Highly-qualified trainers and an interactive methodology ensure that the valuable lessons learned on our courses can be quickly implemented. Our workshops are for people who want to improve their personal performance and communication skills and help themselves progress in the workplace. At the Professional Development Unit, we offer over 30 soft skills courses, ranging from communication to leadership skills. See the public workshop schedules on our website for Kuala Lumpur and Penang or register for a course online. Public workshops in KL are held at the Maya Hotel on Jalan Ampang, and the cost includes lunch and refreshments.
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Programme: Effective People Management (2 days) Category: Communication/Media Programme Type: Non-Academic

Introduction

This hands-on workshop encourages participants to take responsibility for their own learning using an action-learning methodology in a series of stimulating exercises, role-plays and case studies. You will also have time to reflect on your personal managerial style, and will go back to work with a fresh perspective on people management. Then take with you an action plan to help you put into practice what you have learned.

Objective

You can expect to: raise your awareness of your own managerial style learn about the underlying ideas behind coaching, counselling and mentoring see how to deal effectively with issues of conflict and poor performance raise your awareness of assertiveness, and performance-improving techniques

Who Should Participate

This course is for new managers and managers who want an opportunity to refocus on their people management skills.

Key Topic

Coaching, Counselling & Mentoring Relationship between the 3 techniques Open questioning techniques Using a force field analysis to identify motivators and barriers The GROW model for performance coaching Role-play: performance coaching Handling Poor Performance Identifying poor performance Personalised poor performance case study Techniques for giving constructive feedback Role-play: handling poor performance Handling Conflict and Being Assertive Characteristics of conflict positions Recognise your style of dealing with conflict Case study on a work-based conflict situation Assertiveness techniques Role-play: dealing with conflict situations

Facilitator/Speaker

Catriona Hunter Qualifications BA (Hons) History and Politics (University of Wales, Swansea) Trinity College Certificate in Teaching English to Speakers of Other Languages (TESOL) Post Graduate Certificate in Education (University of Greenwich) Catriona is a lead trainer for the Leadership and Personal Performance workshops at the Proessional Development Unit. Catriona’s recent work has been in the UK, where she was Training Director for a successful company before leaving to set up her own training and education consultancy. Her company delivered soft skills and management training alongside bespoke programmes for institutions and private companies. Her work in Asia has included; training teachers for Ministry of Education in Cambodia; developing teaching methods with university lecturers in Vietnam and a comprehensive training programme for Chiang Mai International Airport staff. Her approach to training focuses on achieving postive outcomes for both individuals and organisations. Her training utilises coaching skills and new approaches such as neuro-linguistic programming to affect behavioural change. Catriona is a lead trainer for the Leadership and Personal Performance workshops at the Proessional Development Unit. Catriona’s recent work has been in the UK, where she was Training Director for a successful company before leaving to set up her own training and education consultancy. Her company delivered soft skills and management training alongside bespoke programmes for institutions and private companies. Her work in Asia has included; training teachers for Ministry of Education in Cambodia; developing teaching methods with university lecturers in Vietnam and a comprehensive training programme for Chiang Mai International Airport staff. Her approach

Administrative Details

Date : 18/10/2010 - 19/10/2010 Time : 9:00 AM - 5:00 PM Venue : Hotel Maya 138 Jalan Ampang 50450 Kuala Lumpur, Malaysia Kuala Lumpur, Malaysia Kuala Lumpur, Malaysia

Fees : MYR 1280 per person

Contact Details: 1) Contact Person : Visali Sandrasegaran Tel : +60-(0)3-2723 7946 Email : kualalumpur.pdu@britishcouncil.org.my