Job at TuneHotels.com

 

TuneHotels.com, co-founded by AirAsia's Tony Fernandes, is an exciting Malaysian start - up focused on the development of Limited Service hotels offering a "5-Star Bed at 1-Star Prices" throughout the ASEAN region. We are a product leader offering high quality beds, in cool designer rooms which are clean, secure and strategically located. We are looking for dynamic team player for the following position to implement Tune Hotels.com's aggressive expansion plans:

GUEST SERVICES EXECUTIVE
Basic + Allowance + OT
(Danga Bay, Johor / Downtown KL)

The Guest Services Executive position contributes to Tune Hotels.com success by providing Tune Experience and Tune Service to all guests both in person and through telephone calls.

Responsibilities:

• Acts with integrity, honesty and knowledge that promote the mission, values and culture of Tune Hotels.com.
• Maintains a high level of product knowledge of the hotel and the surrounding area.
• Applies and demonstrates all GSE skills and competencies.
• Delivers consistent Tune Experience and Tune Service to all guests at all times.
• Communicates and describes the limited service concept accurately and consistently.
• Makes daily reservation count for arrivals and departures.
• Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest.
• Process add-ons and payments accurately.
• Supervise the housekeeping team and perform room quality checks.
• Maintains regular and consistent attendance and punctuality.
• Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.
• Prepares and document accurate shift and daily reports
• Maintains a clean and organized workspace to enhance productivity.
• Fulfills any function in the hotel and multi-task as required.
• Recognizes and reinforces individual and team accomplishments.
• Provides coaching to newly-joined employees as required.
• Adheres to all company standards, procedures and guidelines.

Prerequisite:

• Candidate should have a good command of English and Bahasa Malaysia
• Ability to communicate in Mandarin and any other Chinese dialects will be an added advantage
• Able to multitask and work independently with minimum supervision
• Honest, reliable, efficient and professional at all times.
• Fun, friendly and humble with a cheerful attitude!
• Excellent knowledge of MS Word and Excel
• Able to start immediately
• Salary RM1,600.00 basic + RM100 (laundry allowance) & RM100 (perfect attendance allowance) + OT Entitlement

Education:

• SPM / Diploma in any field.

Applicants should be Malaysian citizens or hold relevant residence status.

Interested candidates please apply online. Only shortlisted candidates will be notified