Job Vacancy at F-Secure Corporation

 

F-Secure Corporation protects consumers and businesses against computer viruses and other threats from the Internet and mobile networks. Founded in 1988 and headquartered in Finland, F-Secure has been listed on the OMX Nordic Exchange Helsinki since 1999. The latest news on real-time virus threat scenarios is available at http://www.f-secure.com/weblog.

What’s behind our success? Award-winning products. Record response times. Worldwide partners and resellers. As such, we value highly motivated, talented, committed and ambitious individuals who would like to build your career with us as your success is also our success. If you fit the bill, we welcome you to send your resume to us:

Technical Support Engineer
(Kuala Lumpur - Bangsar South)

Responsibilities:

• A Level 3 Technical Support Engineer role in the Support team based in the Kuala Lumpur office supporting international customers.
• Provide high quality technical support and IT security solutions to F-Secure corporate customers.
• Perform detailed analysis and deep troubleshooting on customer's case in regards to computer virus infections.
• Handle escalations and communications from 2nd level to Product Experts & R&D, and vice versa.
• In-charge of communication with Partners and OEM customers in case troubleshooting.
• Responsible for creating technical knowledgebase documentations/articles and providing updates.
• Assist team manager to manage customer complains.

Requirements:

• Candidate must possess at least a Degree in Computer Science/Information Technology/Engineering (Computer/Telecommunication) or equivalent.
• Exellent communication skills in English.
• Minimum 2-3 years working experience in the IT industry or similar role.
• Experience in contact center is an added advantage.
• Deep knowledge and excellent understanding of the technical fundamentals on Windows and Linux operating systems.
• Good experience on either Windows or Linux server administration.
• Good knowledge in LAN and WAN.

We are looking for the following kind of people:

• Customer passion and enjoy working with people.
• Good analytical thinking and fast learner.
• Able to multitask and be flexible.
• Self-motivated with leadership skills.
• Able to work independently and team oriented.

Only shortlisted candidates will be notified.

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