Adecco Personnel Sdn Bhd - KL
Adecco Personnel Sdn Bhd is a subsidiary of the Adecco Group, the world leader in human resource solutions, with a comprehensive service offering that includes temporary & contract staffing, outsourcing, permanent recruitment, outplacement and career services, training and consulting. With 6600 offices in 70 countries and territories, the company is well positioned to service its client base, be this for large global clients or small local business partners.
Established here in 1987, Adecco has grown to become one of Malaysia's leading recruitment and is conveniently located in Kuala Lumpur, Petaling Jaya, Shah Alam, Johor Bahru, Malacca and Penang to help you source for the right candidate to join your company or to assist you in finding the right job.
The Adecco team of consultants possesses experience across a broad range of industries and service sectors. Their skills lies in their ability to perfectly match individuals with client requirements, ensuring that corporate staffing needs are met on time and that Adecco applicants quickly secure either a permanent position, temporary or contract assignment.
Established here in 1987, Adecco has grown to become one of Malaysia's leading recruitment and is conveniently located in Kuala Lumpur, Petaling Jaya, Shah Alam, Johor Bahru, Malacca and Penang to help you source for the right candidate to join your company or to assist you in finding the right job.
The Adecco team of consultants possesses experience across a broad range of industries and service sectors. Their skills lies in their ability to perfectly match individuals with client requirements, ensuring that corporate staffing needs are met on time and that Adecco applicants quickly secure either a permanent position, temporary or contract assignment.
IT Infrastructure, Application & Operations Manager (Up to RM220k p.a.)
(Kuala Lumpur)
(Kuala Lumpur)
Adecco Personnel Sdn Bhd - Banking Division Adecco Personnel Sdn Bhd is a subsidiary of the Adecco Group, the world leader in human resource solutions, with a comprehensive service offering that includes temporary & contract staffing, outsourcing, permanent recruitment, outplacement and career services, training and consulting. With 6600 offices in 70 countries and territories, the company is well positioned to service its client base, be this for large global clients or small local business partners. Established here in 1987, Adecco has grown to become one of Malaysia's leading recruitment and is conveniently located in Kuala Lumpur, Petaling Jaya, Shah Alam, Johor Bahru, Malacca and Penang to help you source for the right candidate to join your company or to assist you in finding the right job. The Adecco team of consultants possesses experience across a broad range of industries and service sectors. Their skills lies in their ability to perfectly match individuals with client requirements, ensuring that corporate staffing needs are met on time and that Adecco applicants quickly secure either a permanent position, temporary or contract assignment.
Job Responsibilities:
The Role:
The person functions as a strategic advisor to the Shared Service Centre Leadership Team in the technology area as a key enabler for service delivery, managing technical plans and driving efforts to upgrade and improve technology processes and activities
Lead delivery of regional and global IT projects
Manages internal stakeholders and 3rd party vendors and act as the single point of contact for IT infrastructure, application and services delivery across the Shared Service Centre operations
Develop and manage the implementation of regional technology plans and processes
Manage and coordinate across other businesses in a highly integrated environment to ensure all support incidents have clear owners and to resolve any escalated issues
Organize and maintain regular Service Performance reviews
Manages 3rd party IT service suppliers to be in line with Operational Level Agreements (OLA), Service Level Agreements (SLA)
Manage the IT planning process and budget
Ensure end-to-end IT Infrastructure support with group operation and infrastructure
Manage and implement IT Projects, IT trainings, IT policies
Ensure appropriate controls are in place and sustained to meet SOX and other legal IT Compliance requirement
Ensure Disaster Recovery plans are tested on a timely basis
Maintain IT inventory list
Job Requirements:
The Person:
At least 10 years of experience in IT field, out of which 5 years in the managerial role
Previous experience in a Shared Service Centre is highly advantageous
Possess a Bachelor’s Degree in IT or equivalent AND ITIL/ Siebel/ Genesys qualifications
Well versed with technical design and implementation
Knowledgeable in ERP systems, infrastructure and application architecture
IT Project Management experience
Extensive experience in supporting a large complex IT environment with 3rd party contracts
Good understanding of a broad range of corporate applications and supporting infrastructure
Program, project, and budgetary management experience
Proven service management skills, organizational skills and attention to detail
Strong understanding of SLA, OLA, UC relationships as well as SOX and local policies on HR ethics
Strong interpersonal skills
Good track record of building relationships across the board
High level of initiative, independence, leadership skills as well as a strong team player with the ability to build credibility
Previous working experience in a matrix reporting structure
Interested candidates should write in to Anna at: anna.koh@adecco-asia.com or call: +603-2162 5724 with an updated CV in WORD format.
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