Job Vacancy at U Mobile Sdn Bhd

 

 

Say hi to U!

U Mobile Sdn Bhd is Malaysia’s newest mobile 3G service provider.

We’re a company that’s all about fun and we welcome new members into our family everyday.

Of course behind all the fun - there are challenges, but it’s these challenges that make things exciting! We value out-of-the-box thinking and cultivate a close-knit environment of trust and teamwork. A culture of transparency and honesty is also something we work hard for.

We invite you to explore a fun, exciting and rewarding career at U Mobile, so if you’re passionate for the kinds of things we do here, drop us a line and tell us more about yourself.

Check us out at www.u.com.my

Customer Service Representative - Contact Centre
(7 Eleven Building, Jalan Sultan Ismail)

Responsibilities:

• Ensure customer receives positive experience through quality handling of inbound and outbound telephone call, facsimile and email, which will contribute to increase customer loyalty and overall satisfaction.
• Provide immediate attention to customer's problem and follow-up with appropriate resolution.
• Provide an accurate, efficient and quality service that exceeds the customer’s expectations.
• Meet personal Key Performance Index (KPI) accordance to contact centre requirements.

Requirements:

• Diploma/Degree in any discipline with 1 year relevant contact centre/customer service experience.
• Preferable from Telco industry, but not necessarily.
• Possess good interpersonal and communications skills.
• Good analytical and problem solving skills.
• Computer literate.

Interested candidates are invited to apply online.